9 Metrics To Track Knowledge Base Performance
Learn the nine key metrics to enhance the performance of your knowledge base and improve customer self-service while reducing support costs.
HelpJam Content Team
7 Ways AI Reduces Repetitive Support Tasks
Explore how AI streamlines customer support by automating repetitive tasks, enhancing efficiency, and improving customer satisfaction.
Building a Customer-Centric Service Culture for Growing Teams
Learn how to build a scalable customer-centric service culture that enhances employee engagement and boosts customer loyalty.
A Complete Guide to Effective Knowledge Base Articles
Learn how to create effective knowledge base articles that enhance customer support and satisfaction through clear structure and AI tools.
Small Business Customer Support: AI-Powered for Growth
Explore how AI and automation are revolutionizing customer support for small businesses, making it efficient and affordable.
Designing a Cost-Effective Customer Support and Content Strategy for Growing Teams
Learn how to implement cost-effective customer support strategies using AI tools, knowledge bases, and analytics for growing teams.
Intercom Alternative: Discover why HelpJam is a Cost-Effective Choice Over Intercom
Explore the differences between two customer support platforms, highlighting cost, setup time, and features tailored for small and medium businesses.
How AI Enhances Knowledge Base Search for Instant, Relevant Answers
Explore how AI transforms knowledge base searches, enhancing customer support with instant, relevant answers and improved efficiency.
Creating a Knowledge Base That Customers Actually Use
Learn how to create an effective knowledge base that enhances customer self-service, reducing support costs and improving satisfaction.
How to Choose the Best Customer Support Tool for Your Business
Learn how to select the right customer support tool by prioritizing features, evaluating AI capabilities, and ensuring scalability for your business needs.
Why Every Business Needs a No-Code AI Chatbot for Customer Support
Explore how no-code AI chatbots streamline customer support by managing high message volumes, cutting costs, and ensuring accurate responses.
How to Structure Multilingual Websites for SEO
Learn how to effectively structure and optimize multilingual websites for better global SEO performance and local engagement.